Reviews

Always wonderful work and really amazing customer service! Have had numerous repairs done over the last few years and will keep coming back!

Fantastic local business that knows what they are doing and is extremely fair. I have a 2001 z3 that I brought in for service, and the advisors and techs were super clear on their diagnosis, what needed to be done, and educated me on the priority of work as well as what could wait. After looking around for a good local mech, I can happily say I've found one. It's hard to find a team that does great work and is also honest and this shop does both. On concurrent visits, I've brought my other cars for advice and they are always friendly and open to taking a look to give an honest opinion (even if it includes not using them and going somewhere else!) Really appreciate the honesty and superb work done by the team

Orion Automotive Service is awesome! Probably the BEST customer service I have received in a very long time anywhere. I am a fan. Excellent customer service, beautiful grounds (to walk a dog), professional, and extremely decent and honest. A rare find. I was very impressed. Bravo! I unequivocally recommend.

Love these guys! Talk me through options on my old truck and have all the fancy machines to work on my electric car.

Professional and caring people. Within days of dropping off my car I received a detailed digital report of everything that they found. They included pictures of everything that they spotted. I also had a phone conversation about everything that was found and what they recommended fixing. Very understanding and not pushy whatsoever. Someone even came out and checked on me when I was picking up my car to make sure that everything was working properly. I can tell that they are truly passionate about the work that they do, and the customers that they serve.

Thorough service, friendly staff, and a feeling of trust that they just want to help maintain my car and not sell me unneeded repairs

I took my Subaru to Orion for a Comprehensive Vehicle Inspection prior to selling. Rich and his team did a great job of giving me a list of the safety issues so I could confidently sell my car with good karma and honesty for the buyer. It was a great experience. Thanks, guys!

Fixed a '13 Outback next day, just in time for a trip

Great!

I was really impressed with how they kept me up to date on the progress of my repairs. They found some parts that were incorrectly installed by someone else and took care of that too. When I picked up my car, they showed me what had been replaced and what was wrong with it. They care about good service.

I like to buy my cars outright and keep them until they rust. A relationship with a good mechanic is a must-have to make this system work. For many years my 2007 Volvo's "primary care physician" worked at the local dealership and he did a great job. When I learned that he moved out of state it was a true loss. As luck would have it another trusted local business, Ross-Beakes Collision, referred me to Orion for work on my Volvo. In my first meeting there with Mike I noticed a Land Rover in the lot and asked about that. I also own a LR4 and have been driving it to the dealer in Farmington Hills for service. Long story short, I have had both vehicles in for service and these guys did great. They were on top of known issues for both vehicles and thorough in their inspection. Everything they found and recommended was documented with a write-up and photos. Pricing was itemized by service item. And their digital game is on point so we were able to communicate, review work estimates and transact our business all online, a definite bonus in this COVID situation. If you're like me and play the long game with your vehicles I gladly recommend Orion based on my recent interactions with them.

What type of shop is Orion Automotive? The type of place that takes CARE of you in every sense of the word. A shop that lovingly refers to customers as guests. A place that remembers the names of your children, your pets, the type of wine you like with dinner. Oh, and they are damn good at fixing cars too. I was a proud employee at Orion for 11 years and I continue to trust them to take great CARE of my family and friends. A true Ann Arbor original! Sincerely -The Real Michael Rodriguez

Orion Auto is great. I’ve been going there for years. The repair work is good. And, most importantly, you can trust them.

Mike was an enormous help. Definitely recommend them, and will be going to them for any future repairs!

Mike from Orion patiently answered my questions and Orion handled the problem with my Subaru Crosstrek same day.

Very professional group , amazingly clean facility, mechanics , and the property and grounds look more like a natural park than a mechanics shop! Very refreshing

All ways so helpful, goes above and beyond every time I’m there.

My family has used Orion for many years and has been extremely happy. Orion recently rebuilt my go kart which had been nonfunctional for more than two years. This business is extremely professional, very instructive about the problems our cars have had, and very cost conscious about helping to take care of older cars, while keeping them running and safe. As a long time resident of Ann Arbor, I can highly recommend them.